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Step-by-Step Guide to Ordering Products

1. Inquiry / Contact
• Buyer contacts your company via email, website form, or phone.
• Provide product catalog, specifications, and price list.

2. Quotation
• You send a Proforma Invoice (PI) or quotation including:
• Product details (species, size, form, packaging)
• Quantity
• Price (FOB/CIF)
• Delivery time
• Payment terms

3. Confirmation
• Buyer reviews and confirms the order.
• Both parties agree on terms (quantity, price, shipment schedule).

4. Payment
• Buyer makes payment according to agreed terms:
• Advance payment (e.g., 30%)
• Balance before shipment or Letter of Credit (L/C)
• Payment methods: Bank Transfer, PayPal, L/C

5. Production / Preparation
• Products are processed, packed, and labeled according to buyer’s requirements.
• Quality control checks are performed (HACCP, ISO, etc.).

6. Logistics & Documentation
• Arrange shipment (sea freight/air freight).
• Prepare export documents:
• Commercial Invoice
• Packing List
• Bill of Lading / Air Waybill
• Health Certificate
• Certificate of Origin

7. Shipment
• Goods are shipped on the agreed schedule.
• Buyer receives tracking details and copies of shipping documents.

8. Delivery & Clearance
• Buyer clears goods at destination port with provided documents.
• Products delivered to buyer’s warehouse.

9. After-Sales Service
• Follow up with buyer to ensure satisfaction.
• Handle any feedback, claims, or repeat orders.

Yes you can...

On the Website

- Log in to your PayPal account.

- Click Send & Request at the top menu.

- Enter the recipient’s email, phone number, or PayPal username.

- Type the amount and select the currency.

- Add an optional note (e.g., invoice number, message).

- Choose payment type:

- For Goods and Services → buyer protection applies.

- For Friends and Family → no protection, but lower fees.

- Select your payment method (PayPal balance, linked bank account, debit/credit card).

- Review details and click Send Payment Now.